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Available courses

  • This course is a mandatory requirement for people involved in the service and/or sale of alcohol.  You may be required to complete this training when applying to be badged as a Responsible Person or an Approved Crowd Controller. 

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  • This course explains the Liquor Licensing Act 1997 and its objectives.  It is essential for people working as a supervisor or manager within the hospitality industry.  Persons that may be required to undertake this training include anyone applying to the Licensing Court that is deemed not to have the appropriate knowledge, experience and skills for that purpose.

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  • This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to maintain the health and wellbeing of self and others as well as to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to check and take delivery of stock and to appropriately store, rotate and maintain the quality of stock items.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities and services. 

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into all workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety management practices. 

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach. This unit has no parity with units in TAE10 Training and Education Training Package, but covers the situation in workplaces where buddy systems and informal on-the-job training are extremely common.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

    Self enrolment
  • This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

    Self enrolment